Privacy Policy

Unchained Traders (Operated by KLB Solutions FZCO)

Last Updated: December 3, 2025

Unchained Traders (“we”, “us”, “our”) is a brand operated by KLB Solutions FZCO and/or its appointed service partners. We are committed to protecting your personal information and ensuring your privacy is respected.

This Privacy Policy explains how we collect, use, store, and protect your data in accordance with GDPR and global data protection laws.

1. Information We Collect

We may collect the following information when you interact with our website, forms, platforms, or community:

  • Full name

  • Email address

  • Phone number

  • Country and region

  • Communication preferences

  • Information submitted through forms

  • Trading preferences (non-financial)

  • Technical data (IP address, browser, device info, analytics)

We do not collect or store:

  • Banking information

  • Trading account passwords

  • Investment portfolio details

  • Sensitive personal data

2. How We Use Your Information

We use your personal information to:

  • Provide access to our community and educational resources

  • Assist with onboarding and account setup steps

  • Send trade ideas, market insights, and community updates

  • Communicate important account information

  • Provide customer support

  • Improve our website and service performance

  • Deliver newsletters, announcements, and training

  • Ensure compliance with our Terms & Conditions

All communication is relevant to the service you have requested.

3. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Consent — you voluntarily provide information and agree to receive communication

  • Legitimate interest — to run, operate, and improve our community and educational services

  • Contractual necessity — to deliver the services you request

  • Compliance — to meet legal, regulatory, or safety obligations

4. Sharing Your Information

We do NOT sell your data to third parties.

We may share your information ONLY with:

✔ Verified service partners who help deliver the Unchained Traders services

These may include:

  • CRM systems

  • Email/SMS communication platforms

  • Community/chat platforms

  • Website hosting providers

  • Technical support services

  • Broker partners for onboarding purposes (never for sales)

✔ Future entities operating Unchained Traders

If Unchained Traders transitions into its own company or appoints a new service provider, your data may be shared with that entity solely for delivering your requested services.

All partners MUST comply with strict confidentiality and data protection standards.

5. International Transfers

Your data may be stored or processed outside your country of residence (e.g., UAE, EU, UK, USA). We ensure all transfers meet GDPR adequacy requirements.

6. Data Retention

We retain your personal information only as long as necessary to provide the service or comply with legal obligations.

You may request deletion at any time.

7. Your Rights (GDPR)

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

To exercise your rights, email:

[email protected]

8. Security

We use technical and organisational safeguards to protect your information. However, no system is completely secure; transmission of data is at your own risk.

9. Contact Us

For privacy-related questions:

[email protected]

Unchained Traders is a brand operated by KLB Solutions FZCO and/or its appointed service partners.

All information is for educational purposes only and does not constitute financial advice.

Trading involves risk. Past performance does not guarantee future results.

Copyright © 2025 Unchained Traders. All rights reserved.